Recently, IECHO dispatched an overseas after-sales engineer Hu Dawei to Jumper Sportswear, a well-known sportswear brand in Poland, to perform TK4S+Vision scanning cutting system maintenance . This is an efficient equipment that can recognize cutting images and contours during the feeding process and achieve automated cutting. After professional technical debugging and optimization, the customer is very satisfied with the improvement of machine performance.
Jumper is a company that specializes in producing high-quality sportswear. They are known for their original and unique designs, and also produce a variety of sports accessories that can be personalized according to customer requirements. They mainly provide clothing and accessories required for sports such as volleyball.
Hu Dawei, as an after-sales technician at IECHO, was responsible for the maintenance of TK4S+Vision scanning cutting system at Jumper Sportswear in Poland. This device can accurately recognize and the cutting images and contours during the feeding , achieving high efficiency in automated cutting. Jumper’s technician Leszek Semaco said, “This technology is very important for Jumper because it can help us improve production efficiency and ensure product quality and accuracy.”
Hu Dawei conducted a comprehensive inspection of the device on site, and discovered some unreasonable parameters, improper operation, and software issues. He quickly contacted the R&D team of the IECHO headquarters, provided software patches in a timely manner, and connected the network to solve the software problem. In addition, through debugging, the issues of felt and deviation have been completely resolved. It can be put into production normally.
In addition, Hu Dawei also comprehensively maintained the device. He cleaned the dust and impurities inside the machine and checked the operating status of each component. After discovering some aging or damaged parts, replace and debug in time to ensure that the machine can operate normally.
Finally, after completing the debugging and maintenance, Hu Dawei conducted detailed operation training to the staff of Jumper. He patiently answered the questions they encountered and taught the skills and precautions of the correct use of the machine. In this way, customers can better master machine operation and improve production efficiency.
Jumper highly appreciated Hu Dawei’s service this time. Leszek Semaco once again indicated”Jumper has always focused on product quality and user experience, and a few days ago, the machine cutting was not accurate, which made it very difficult for us. We really thank IECHO for helping us solve this problem in time.” On the spot, he made two tops with the IECHO logo design for Hu Dawei as a commemoration. They believe that this device will continue to play a role in the future, providing more efficient and precise technical support for the production.
As a well-known cutting machine supplier in China, IECHO not only guarantees quality in the products, but also has a strong after-sales service team, always adhering to the concept of “customer first”, providing the best service to every customer, and fulfilling the greatest responsibility to every customer!
Post time: Jan-03-2024