Recently, the after-sales team of IECHO conducted a newcomer assessment to improve the professional level and service quality of new technicians. The assessment is divided into three parts: machine theory , on -site customer simulation, and machine operation, which realizes the maximum customer on -site simulation .
In the after-sales department of IECHO, we always focuses on customer service while emphasizing talent cultivation. In order to provide customers with better service, IECHO regularly assesses the after-sales team to ensure that each technician has solid professional knowledge and rich practical experience.
The main content of this assessment is revolved around machine theory and on -site operations. Among them, the machine theory is mainly based on the PK cutter and the TK4S Large format cutting system. In order to ensure the comprehensiveness of the assessment, IECHO specially set up an on-site simulation section link to allow new technician to face the real customer situation to test their ability to respond and communicate.
The entire assessment process took one morning. Invigilation and scoring will be conducted by Cliff, the after-sales equipment manager for large models, and Leo, the after-sales supervisor for small models. They are rigorous and serious in the assessment process, ensuring fairness and impartiality in every aspect. At the same time, the two supervisors also gave a lot of positive encouragement and advice to the technicians on site.
“Through on-site customer simulation, newcomers’ nervousness can be improved, both in terms of language and skills. After the assessment, after-sales manager Cliff shared his opinion.” We hope that every technician who got out to install the machine can bring the most satisfactory experience to customers. “
In addition, this assessment reflects IECHO’s high emphasis and cultivation of technical talents. IECHO has always been committed to building an efficient and professional after-sales team to provide customers with timely and professional services. At the same time, it also reflects IECHO’s efforts in talent cultivation and firm determination to improve customer service quality.
In the future, the after-sales team of IECHO will continue to strengthen talent cultivation, continuously improve the overall quality and technical level of the team through various forms of assessment and training, and provide high-quality and satisfactory services to more customers!
Post time: Apr-15-2024